FAQ

Is PureTNC a new company?

Yes we absolutely are! Which means we are energetically focused on customer satisfaction. We welcome any suggestions for how we may improve or better serve you! Reach out to us anytime. By the way, we like answering questions too so don't be shy.

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What Payment Methods do you accept?

We accept PayPal and Bitcoin. Credit/Debit is available through PayPal as well. Please review the checkout and payment procedure below for each payment option:

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STEP 1

• Select the blue "Place Order & Pay" button after completing all checkout information. This will generate an invoice for your order in our system. A copy of the invoice will also automatically be sent to your email address

Step 2

• Log in to your PayPal account. In the menu select the "Send" option 

• Enter our Paypal address as follows: @PURETNC

• Enter the payment total located on your invoice into the "Amount" Section in USD

• Choose your preferred payment method and click on the "Send" button

Step 3

• Screenshot your payment and email us at info@puretnc.com. Please include your SCREENSHOT & INVOICE NUMBER in the email

• Once your payment is confirmed, your order will be shipped the same day if payment is made prior to 3pm EST Monday to Friday. Orders after this time will be shipped the following business day

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                                                                      Bitcoin

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 Step 1

• Select the blue "Place Order & Pay" button after completing all checkout information. This will generate an invoice for your order in our system. A copy of the invoice will also automatically be sent to your email address

Step 2

• Login to your crypto wallet. Select the "Send" Bitcoin button. Enter the payment total located on your invoice into the "Amount" Section in USD

• Enter our Bitcoin wallet address as follows into the receiver section: 1MYw8c9RyfV8iqDPS1ovpovS5Sa2LfxSpG

Step 3

• Once payment is sent, please email us at info@puretnc.com with the Bitcoin transaction confirmation ID and your INVOICE NUMBER. This will enable us to match your payment with your invoice

• Once your payment is confirmed, your order will be shipped the same day if payment is made prior to 3pm EST Monday to Friday. Orders after this time will be shipped the following business day

 

Where can I get more information about using PayPal or Bitcoin?

Using PayPal or Bitcoin is convenient and easy! Here are some useful guides on how to do so:

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Paypal Tutorial - https://www.youtube.com/watch?v=B53L62DqOXg&feature=youtu.be

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Bitcoin Tutorial - https://www.youtube.com/watch?v=mkRePy6eSVc

 

Why do you only offer one form of Tianeptine?

We have found that Tianeptine Sodium, Sulphate and Free Acid cannot perform as well as Tianeptine Non Caustic. Not only are these forms far less water soluble but they also are highly caustic in nature. They also require far more material for any research purpose and this means ongoing material costs are many times higher than that of Tianeptine Non Caustic. We just do not agree with the concept of offering inferior products. So we have elected to present only Tianeptine Non Caustic as our singular focus.

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Why does my product state that it is not for human consumption?

The items available for purchase on puretnc.com are not offered for human consumption. Products are intended solely for research purposes. By completing your purchase, you agree to the Terms and Conditions. This includes an acknowledgement that your intended use of any products obtained from PureTNC.com are for research purposes only. 

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What is Tianeptine Non Caustic?

Tianeptine Non Caustic is a form of Tianeptine that has higher water solubility than other forms of Tianeption such as Sodium or Sulphate. Researchers of Tianeptine Non Caustic have found it to be more stable and requires 6-8 times LESS Tianeptine Non Caustic vs Tianeptine Sodium in research institution evaluations. Additionally, Tianeptine Non Caustic does not exhibit the caustic properties that are found in Tianeptine Sodium.

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What is the shelf life of Tianeptine Non Caustic?

Tianeptine Non Caustic has a shelf life of 18-24 months from the date of shipping. Our guidelines ensure that you will receive consistently high quality products. Rest assured we treat customer relationships with the utmost care.

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​Why has my package not shipped yet?

We ship with USPS Monday to Friday. Orders placed on Saturday, Sunday or holidays will be shipped the following business day. For same day shipping Monday - Friday, orders must be placed before 3pm EST to be processed and shipped the same day.

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How can I track my order?

Once your order has shipped, a confirmation notice will be sent to the email addressed used during checkout. This will contain your USPS tracking number. You may use the USPS website to track the status of your shipment.

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Do you ship to PO boxes?

Yes we do.

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Do you ship Internationally?

Yes we do with some exceptions due to local laws and regulations where applicable.

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​Can I cancel my order after completing payment?

PureTNC is able to cancel and refund an order if the order has not already been picked up by USPS. In this event a cancellation refund email notice will be provided once a customer has notified us by email. PureTNC cannot provide refunds or product cancellations for orders that have already shipped. Please ensure you review your cart prior to checkout. To amend an order that has already been made but that has not yet shipped, please submit a cancellation request. Once you have received a cancellation verification email, you may then place a new order. PureTNC cannot amend existing pending orders or amend delivery information of an existing pending order. The order must first be cancelled and then remade with the appropriate new specificity. 

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Your website offers many selection sizes for Tianeptine Non Caustic but can I order a specific custom amount?

Yes. For inquiries about bulk or custom orders please feel free to contact us using the contact page.